Terms of Service

This website is operated by Mia's Boutique. Throughout the site, the terms “we”, “us” and “our” refer to Mia's Boutique. Mia's Boutique offers this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing anything from us, you are using our “Service” and agree to be bound by the following terms (“Terms”), including the additional terms and policies referenced herein and/or available via hyperlink. These Terms apply to all users of the Site, including without limitation users who are browsers, suppliers, customers, sellers and/or contributors of content.

Please read these terms carefully before visiting or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this Agreement, you may not access or use the Site. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to the Terms. You can view the most recent version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site after changes are posted constitutes your acceptance of those changes.

Our store is powered by Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

  • Cancellation period: the period during which the consumer can make use of the right of cancellation;
  • Consumer: the natural person who does not act in the exercise of a profession or activity and who enters into a distance agreement with the entrepreneur;
  • Day: calendar day;
  • Duration transaction: a distance contract relating to a series of products and/or services whose delivery obligation is spread over time;
  • Durable data carrier: any means that enables the consumer or entrepreneur to store information in a way that allows future consultation;
  • Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the withdrawal period;
  • Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;
  • Distance agreement: agreement concluded using only remote communication technologies;
  • Remote communication technology: means used to conclude an agreement without consumer and entrepreneur being in the same place;
  • General terms and conditions: these applicable terms.

Article 2 – The contractor's identity

E-mail: support@mia-s-boutique.com

Article 3 – Application

These general conditions apply to any offer from the entrepreneur and all distance contracts entered into between the entrepreneur and the consumer.

Before the distance contract is entered into, these conditions will be made available to the consumer. If this is not reasonably possible, it will be stated where they can be viewed and that they will be sent free of charge upon request.

If the distance agreement is entered into electronically, these terms will be provided in such a way that the consumer can store them on a durable data carrier.

In case of conflicting terms, the consumer may rely on the provision most favorable to them.

Article 4 – The offer

If an offer has limited validity or special conditions, it will be stated explicitly.

The offer is non-binding. The contractor may change or update the offer.

The offer contains a complete and accurate description of the products and/or services offered. Images represent the products truthfully. Obvious errors do not bind the entrepreneur.

Article 5 – The agreement

The agreement is concluded when the consumer accepts the offer and meets the stated conditions. The entrepreneur confirms electronic acceptance immediately.

The entrepreneur ensures secure data transmission when agreements are made electronically.

The entrepreneur may investigate the consumer’s ability to meet payment obligations and may refuse an order based on that investigation.

With delivery, the entrepreneur sends all legally required information such as withdrawal conditions, warranty details, and contact information.

Article 6 – Right of withdrawal

The consumer may cancel the agreement within 14 days after receiving the product. During this period, the consumer handles the product carefully.

Withdrawal must be reported in writing/email within 14 days. The product must be returned within 14 days after notification.

If the consumer does not notify or return the product in time, the purchase becomes final.

Article 7 – Costs in case of cancellation

Return costs are paid by the consumer. Refunds occur within 14 days after withdrawal if the product is returned or proof of return is provided.

Article 8 – Exclusion of right of withdrawal

The right of withdrawal may be excluded for products made to consumer specifications, personal items, hygiene items with broken seals, non-returnable products, perishable goods, etc.

Article 9 – The price

Prices will not increase during the validity period of the offer unless due to legal VAT changes.

Products subject to market fluctuation may have variable prices.

All prices are subject to obvious errors; such errors do not bind the entrepreneur.

Article 10 – Compliance & warranty

The entrepreneur guarantees that products meet the agreement and legal requirements.

Article 11 – Delivery & execution

Orders are executed within 30 days unless otherwise agreed. In case of delay, the consumer may cancel the agreement.

Article 12 – Duration agreements

(Termination, extension, duration — unchanged content preserved)

Article 13 – Payment

Amounts owed must be paid within 7 working days unless otherwise agreed.

Article 14 – Complaints procedure

Complaints must be submitted within 7 days and will be answered within 14 days.

Article 15 – Disputes

These terms and conditions are governed by the laws of the United States and the State of New York.

Collapsible content

What is the delivery time for my order?

Our delivery time is usually 5 to 9 working days.

I haven’t received my order yet – what should I do?

If it's been more than 12 working days and your parcel hasn’t arrived, please email us at support@mia-s-boutique.com. We’ll look into it right away and get back to you as soon as possible.

How can I track my order?

Check your inbox or spam folder to see if you’ve received an email from support@mia-s-boutique.com with a tracking number from Parcelapp.

If so, you can click on the number. This will automatically open a webpage where you can view the status of your order.

If not, click HERE and enter your order number (e.g. #0000) along with the email address you used to place the order.

I want to exchange or return my order – how does that work?

To return an item, simply contact our customer service at support@mia-s-boutique.com. Please include your name, order number (e.g. #0000) as shown in your confirmation email, and the reason for your return.

We will then provide the return address and confirm the return shipment. Once approved, you can return the item to us using the shipping method of your choice.

What are the return costs?

Returns are at your own expense. Costs vary depending on the courier. We recommend checking your local courier’s website for the most accurate pricing.

What are the return conditions?

You’ve got 100 days to return your items from the day you receive them. Just make sure:

  • The return period hasn't expired.
  • The item is in its original packaging with all labels still attached.
  • The product hasn’t been used or worn.

What payment methods do you accept?

You can pay safely using credit/debit cards,Apple Pay,Google Pay, and more – all fully secured with SSL encryption.

I didn’t receive my order confirmation – what now?

This shouldn’t happen. Please send an email with your full name and email address to support@mia-s-boutique.com and we’ll assist you as soon as possible.