Privacy Policy

Last updated: 30-11-2023  

This privacy policy describes how we collect, use and disclose your personal information when you visit, use our services, make a purchase from Mia's Boutique or otherwise communicate with us. In this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, a visitor to the Site, or another person whose information we have collected pursuant to this Privacy Policy.  

Please read this privacy policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.  

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Changes to this privacy policy  

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take other actions as required by applicable law. 

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How we collect and use your personal information 

In order to provide the services, we may collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable Terms of Use, and protect or defend the Services, our rights and the rights to our users or others. 

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What personal information we collect 

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

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Information we collect directly from you

Information that you provide to us directly through our services may include:  

• Personal contact information, including name, title, address, phone number, email.
• Personal information, such as date of birth, age, gender, marital status and the name of the recipient of the delivery.
• Order information, including name, billing address, delivery address, payment confirmation, email address, telephone number.
• Account information, including username, password, security questions. 
  Store information, including the items you are viewing, adding to your cart, or adding to your wish list.
• Customer Service Information, including the information you choose to include in communications with us, such as when you send a message through the Services.
• Profile information such as your purchase history, your interests, preferences, feedback and comments and any inferences from personal data to create a profile about you that shows your preferences, characteristics, psychological trends, dispositions, behavior, opinions, intelligence, abilities and skills.  
• All communications between us and you.
• Answers and results from surveys.
• Fraud prevention information which may include data about other transactions you have been involved in.  

Certain features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but this may prevent you from using certain features or gaining access. 

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services. 

Information we receive from third parties  

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as: 

• Companies that support our website and services, such as Shopify.
• Our payment processors, who collect payment information (such as bank account, credit or debit card information, billing address, financial transactions and refunds) to process your payment to fulfill your orders and deliver the products or services you have requested, to perform our agreement with you.
• When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using electronic tracking technologies such as pixels, web beacons , third-party libraries and cookies.  

All information that we receive from third parties is processed in accordance with this privacy policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of any third party. See the "Websites and Links" section below for more information.

How we use your personal information 

• Products and services deliver: We use your personal information to provide you with the services to perform our agreement with you, including processing your payments, fulfilling your orders, sending messages related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account , arrange delivery, facilitate returns and exchanges and enable you to leave reviews.
• Marketing and advertising: We use your personal information for marketing and advertising purposes, such as sending marketing, advertising and promotional messages via email, text message or post, and to display advertisements for products or services. This may mean that we use your personal data to customize the services and advertising on our website and other websites.
• Security and fraud prevention: We use your personal information to detect, investigate or take action against potentially fraudulent, illegal or harmful activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communication with you: We use your personal information to provide you with customer support and improve our services.
  

Cookies 

We use cookies on our website, like many other websites. For specific information about the cookies we use in connection with our shop powered by Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including remembering your actions and preferences), to perform analytics and better understand users' interaction with the services (in our legitimate interest to manage, improve and optimize the services). We may also allow third parties and service providers to use cookies on our website to better customize services, products and advertisements on our website and other websites.

How we disclose personal information 

In some cases, we may disclose your personal information to third parties for legitimate purposes in accordance with this privacy policy. Such instances may include: 

• With vendors or other third parties who perform services on our behalf (for example, IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment and delivery).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
• years you send us, request us or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
• With our subsidiaries or otherwise within our corporate group, in our legitimate interest in running a successful business.
• In connection with a corporate transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, legal orders and similar requests), to enforce the applicable Terms of Use, and to protect or defend the Services, rights and the rights of our users or others.

We have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes described above in "How we collect and use your personal information" and "How we disclose personal information":

Category	Receiving Categories
Identification information such as basic contact information and certain order and account information	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, delivery partners, customer support partners, and data analytics providers)
Commercial information such as order information, store information and customer support information	Business partners and marketing partners
Internet or other similar network activity such as usage data	Subsidiaries

 

We do not use or disclose sensitive personal data for the purpose of deriving characteristics about you.  

User Generated Content  

The User may be able to post product reviews and other User Generated Content through the Services. If you choose to submit User Generated Content in a public location on the Services, the Content will be public and available to all.  

We have no control over who has access to the information you choose to make available to others and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you post, or for the accuracy, use or misuse of any information you disclose or receive from third parties.

Websites and links from third parties  

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information on those websites. The information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation for use by us or any third party. Our inclusion of such links does not in itself imply an endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services. 

Children's data  

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact information below to request that it be removed.

As of the effective date of this Privacy Policy, we have no actual knowledge that we are "sharing" or "selling" (as defined in applicable law) personal information about persons under the age of 16.  

Security and preservation of your information  

Please note that no security measure is perfect or impenetrable and we cannot guarantee "perfect security". In addition, the information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.  

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and choices  

Depending on where you live, you may have some or all of the rights below regarding your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in some cases we may refuse your request as permitted by law.  

• Right to access/knowledge: You may have the right to request access to personal information we hold about you, including details of how we use and share your information.
• Right to deletion: You may have the right to request that we delete personal data we hold about you.  
• Right to correction. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to transfer: You may have the right to obtain a copy of the personal data we hold about you and to request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.
• Limitation of processing: You may have the right to ask us to stop or limit the processing of personal data.
• Withdrawal of consent: Where we rely on consent to process your personal data, you may have the right to withdraw this consent. 
  Objection: You may have the right to object to our decision if we refuse to process your request. You can do this by responding directly to our rejection.
• Managing communication preferences: We may send you marketing emails and you may choose to stop receiving them at any time by using the unsubscribe option that appears in our emails to you. If you unsubscribe, we may still send you non-marketing emails, such as those relating to your account or orders you have placed.

You can exercise any of these rights where set out on our website or by contacting us using the contact details set out below

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide you with an actual response to your request. Pursuant to applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require the representative to provide evidence that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable law.

Complaints  

If you have a complaint about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or submitting your complaint to your local data protection authority. 

International users  

Please note that we may transfer, store and process your personal information outside of the country in which you reside, including the United States. Your personal data is also processed by employees and third-party suppliers and partners in these countries. 

When we transfer your personal data from Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent agreements issued by the relevant competent authority in the UK, if applicable, unless the transfer of data is to a country that is intended to provide an adequate level of protection. 

Contact  

If you have any questions regarding our privacy practices or this privacy policy, or if you wish to exercise any of the available rights, please contact us by email at support@mia-s-boutique.com